Auto Transport Reviews

Auto Tranpsort Review 1

I consider myself a pretty lucky guy. I have never had major problems with a company's service (knock on wood). A while back though I did have some issues with another automobile mover. I have written an epinion about them also.

AAAdvantage
Last time a moved my car I had my first bad experience. A bad experience that made me even write a bad opinion on ePinions.Com. But I have found hope and my luck continued with my two most recent moves.

Express Auto Transport
Everywhere that AAAdvantage failed Express passed. They have actual people answering the phones! I didn't have to push any buttons or wait on hold while someone decided they would get to me in 15 to 20 minutes. Basically they did a good job with their customer service.

I don't ask a lot when it comes to moving my car. I'm a pretty flexible guy. Express has never had any issues surpassing my expectations. They showed up when I expected to, and the car was in the same condition that it left in.

The Summary
Express Auto Transport is a company I will work with again. They are also a company that without hesitation I will recommend to friends or family.

Good Luck!

Auto Transport Review 2

I contacted Express after reading reviews on all the review sites I could find, including epinions and auto-transport-reviews.com, as I was very nervous about shipping my car from my home in NJ to my daughter in San Diego.

I went to the Express Auto Transport website, http://expressautotransport.com, and filled out a form to get a quote, which they emailed to me. I fond their website to be very informative. I also got email quotes from about 6 other companies I found the same way.

Even though there were less expensive bids (cheapest was $750), I went with Express because of the reviews, their policies and their phone manner. I also didn't want to spend the extra money ($1500 and up) for an enclosed carrier. Express charged me $995.

When I called, they were very courteous and I spoke to 3 different people in the office, as I would think of new questions to ask and call back. I spoke to the owner, as well, and then I gave them a tight time constraint, since I would only be able to send the car out between a couple of dates the following week.

One of my concerns was related to insurance. Express told me that if I needed to file a claim, they acted as a middleman, so I wouldn't have to deal only with the carrier, At this time, I felt that to be an advantage, since I didn't want to be chasing down a driver. I preferred using a company I could easily reach by phone. Express also made me feel confident that the carriers they used were insured and had to meet certain qualifications.

Not only did Express find me a carrier within 2 days, but they also found someone who could pick up the car precisely when I needed them to.

The carrier they selected is TLC, out of Florida, and I was very pleased with the entire process. The driver picked up the car and drove it to his staging area, told me when he thought he would get to California. I was able to stay in contact with his office during that week. I was called 48 hours prior to delivery, and again the next day. The driver got to my daughter's area early, and waited an hour for us to arrive.

The car was fine, just had road dirt.

All-in-all, I found the experience to be excellent and accommodating to my needs. I would recommend Express as a broker and TLC as a carrier without hesitation.